VCA Office United Kingdom

Contact VCA

Office and general enquiries

Eastgate Office Centre
1 Eastgate Rd
Bristol
BS5 6XX

Telephone: 0300 330 5797

We aim to respond within 20 working days.

We may send your personal data to other transport organisations if they are best placed to answer your enquiry.

Opening Hours

Our normal opening hours for our UK offices are 8.30am to 5.00pm Monday to Thursday, and 8.30am to 4.00pm on Fridays.

Please note our offices do not offer an over-the-counter service. Please telephone to confirm an appointment before visiting.

Media Enquiries

If you’re not a member of the media, please use our central number: 0300 330 5797

Media Enquiries: Monday to Thursday, 9am to 4pm, Friday 9am to 4pm, please call: 0117 952 4188

Urgent media enquiries during out of hours should be made to the Department for Transport on 020 7944 4292

Please note the Department for Transport press office only deals with enquiries from the media.

Make an FOI Request

1. Read about the Freedom of Information (FOI) Act and how to make a request.
2. Check the FOI Disclosure Log to see if we’ve already answered your question.
3. Make a new request by contacting us using the details below.

Freedom of Information requests

FOI Request
Vehicle Certification Agency
Eastgate Office
1 Eastgate Road
Bristol
BS5 6XX

FOI contact form

Tel: 0300 330 5797

FOI Advice Team

Email: foi@vca.gov.uk

Communication Help

VCA offer the RNID Typetalk service for people with communication difficulties. To make use of the RNID Typetalk service, please prefix any of the numbers shown above with 18001.

Once the call is answered by a member of our team, a Typetalk Operator will join the line to relay the call. You will then be able to type or speak your end of the conversation to the Typetalk Operator who will speak your part of the conversation and type back to you exactly what is being said. For more information on the RNID Typetalk Relay and Text Direct services, please follow this link: http://www.rnid-typetalk.org.uk